From: The Bread Shack

To: Neil

Subject: Smeg ALFA43XAU 4 Tray 10A Convection Oven

I have baked hundreds of bread rolls and other baked goods in the oven and have come to appreciate the amazing seal the oven door has. I can create enough steam by misting the rolls with water before the bake and adding a little bit of water to the bottom tray. Another impressive feature is the even browning of all items on all trays in every position. I can bake 32 bread rolls on 4 trays and every roll will be evenly browned, which I didn't even think was possible beforehand. It is a powerful oven with a strong fan and feels like a workhorse, sturdy and robust. I am a fan of the sleek design and it's easy to clean.

I am very happy with the performance so far.

Eda

---

From: Bells at Killcare Boutique Hotel, Restaurant & Spa
To: Glenn
**Subject:**Thank you
I just wanted to say how blown away we are with the speed and professionalism of you guys, from 6am Monday morning to a complete refit by Friday afternoon is just an amazing achievement.

I have been in restaurants my whole life and I have never seen anything like it. It's been a true pleasure working with such a positive and proactive group of people. From the speed and creativity in design from Chris, to sourcing and commissioning all the equipment and stainless steel so close to Christmas from Glenn and the incredible demolition and rebuild by Michael. Your teams and contractors are an absolute credit to you, and I can't tell you what the new kitchen has done to the moral of our team at Bells after such a challenging year. Thank you so much!

Brian and Karina
Bells

---

From: Scotland Island Rural Fire Brigade
To: Glenn
**Subject:**Thanks again for your assistance
The completed kitchen looks great as well as being functional. We have a brigade Xmas function planned for 12 December which will enable us to show case the new facilities.

Thanks again for your assistance in getting us to this point and have a great Christmas.

Graeme
President SIRFB

---

From: Lollies Icecream
To: Mel
Subject: 5 Stars
Extremely pleased with the service I received when ordering two Blentec Jugs. The customer service from Mel was exceptional as was the fast delivery. I ordered the jugs midday on Thursday, desperately needing them by the weekend and received them the following day. Thank you

Alison
Lollies, Icecream & Coffee, Geelong

---

To: Lisa
Subject: RE: Thanks so much.
In a world where customer service no longer exists its great to get someone like you who takes so much pride in the service they give. It's been a great customer experience. Thanks for all your efforts.

Cheers
Maurizio Giraldi
www.moeburger.com.au

---

From: Thefoxdencafe
To: Lisa
Subject: RE: All of the things we need.
You guys are the best! Thank you so much, in the past we have only dealt with Nisbets, and it's amazing the difference the advice you have given in our brief chats has made. Will definitely be making all our purchases with you guys in the future!

Maree
The Fox Den Cafe

---

Hi Brett

Will be in contact for next build appreciate all your great service.

Victoria
Health Freak Cafe

---

Afternoon all,

I was speaking with Brad from Paterson's Pies yesterday and he had nothing but rave reviews for SCK. Happy with the equipment, delivery, customer service and the whole experience. He has dealt with other suppliers and SCK has been his best so far.

I wasn't surprised but thought it should be passed on!

Cheers,
Sam
Key Account Manager - N.S.W
Silver Chef Ltd

---

Hi Scott,

Just wanted to say a big thank you for organising this for us. We are so happy with the sink and we really appreciate you getting this done so quickly for us.

Thanks again.
Jo
The Artisan Cheese Room, Manly

---

Hi Lisa

I will be listing your business as a preferred supplier.

Your assistance has been fantastic ' you are worth more money ' thank you.

Kind Regards

Sandy
Contracts Administrator NSW
Renasc

---

Hi Lisa,

Thank you so much for all your help. I've decided not to go through with Silverchef at the end of the day.
The products are great as well! I just want to commend you on your exceptional customer service and your ability to go above and beyond, I will definitely be shopping with Sydney Commercial Kitchens again. Please do pass this message on to your superior as they also deserve to know how exceptional you are at your job! Thanks again.
Regards,
Ranjita
The Bean Brewers

---

Hi Lisa

Thanks for the new quote and link to Bunnings. I just made an online payment, the money should be in your account tomorrow.
I like your helpfulness and friendly service!
Kind regards
Ralph Corcoran
Gloria Jeans St Clair

---

Scott and your team,

You guys rock! the Comenda washing machine is in and working thanks for everything guys.

Cheers
Joel
Terminus on Darby St.

---

Hi Scott

Thanks again for doing a fantastic job on the kitchen fitout at Jonah's.

I would like to thank Sydney Commercial Kitchens, Scott Morgan and the team in relation to works completed recently at Jonah's Whale Beach.

I appreciate their professionalism, their punctuality and commitment in delivering a high quality result within a short time frame. Scott Morgan's assistance and communication throughout the entire process was always in a helpful and professional manner and I was kept updated every step of the way.

I would not hesitate in recommending Sydney Commercial Kitchens and I would definitely use them again in the future if we required services of this nature again.

Regards,
Brad Daymond
Executive General Manager
Bonville Golf Resort
Jona

---

Hi

I would like to commend Mel on her exceptional customer service.
Mel went above and beyond in order to help us replace a blender which we needed urgently in order for our fuel bar to operate.
I spoke with around 15 other companies on the day and most of the customer service was terrible in comparison.
Thank you for your service and help, my business partners and myself really appreciate it.

Regards.
Pete
Pete Walton
Director / Personal Trainer
CrossFit Athletic City

---

Good Afternoon Scott,

I would like to take this opportunity to personally thank you for your effort and commitment to the Sydney Domestic T2 projects; Hokka, Hokka, Roll'd Vietnamese and Chur Burger.

Versatile Fitout recognise the challenges experienced throughout the duration of these works, in particular being airport constraints, high-detail design and substantially compressed programmes.

Long hours were invested working closely together to bring these projects to completion. After an exceptionally busy few weeks, OC was issued last week for all three tenancies with each now open for trade. The client, SSP Australia, is very happy with the lengths all members involved went to in order to achieve this programme and to such high standard.

The outcome and quality of these projects are works to be proud of by everyone involved.

Thank you again for your team work and dedication. We wish you happy holidays and look forward to working with you in the new year.

Kind Regards,
Jessica
Project Engineer ' Versatile

---

Golf Centre - I approved payment, looks great thank you

Regards
Peter Rodham
Property & Building Projects Officer
Pittwater Council

---

Hi Mel

Just wanted to thank you for your support.
The fridge was swapped out last friday.
You've been very professional. Thanks again.

Kind regards
Rania
Robyn Taylor Childcare Development

---

Thank you

Wish I dealt with you when we set up, the company we used were ( and still are ) a nightmare!

Your prompt, easy to deal with service is much appreciated.

Kind regards,
Marcel
Key Employment

---

Legend, thank you so much Melissa!

Great chatting earlier and look forward to your information in regards to those final couple of items.

Thank you once again for your great service and you definitely deserve the sale!

Michael Saba
Happy Olive Tree
Lover of life, family, olives & wife!

---

Hi Scott

Just wanted to let you know the wager arrived here on Friday. Thanks for the prompt service.

Don Green
bvcb M

---

Thank you Lisa for the outstanding service. It is greatly appreciated.

Regards,
Principal
Ramsgate Public School

---

Hi Scott,

Long overdue thank you!

The fryers arrived the next day. Thanks so much for your fabulous service.

Regards,
Sally Imray
Victory Hotel
South Rd, Sellicks Beach SA 5174

---

Hi Lisa

The fridge was delivered this morning & installed.

Thank you for all your assistance & the transport/delivery team was excellent.

Best Regards
Sharon

---

Hi Lisa

Thank you so much for your assistance and making this process so easy!!

Cheers
Mirjana Chappell
Gloria Jeans Coffees Northgate

---

Hi Neil,

Thanks, that was super quick!

Please allow me few days to discuss your offer with my colleagues here at Caltex. I will contact you once I have an update. Although, feel free to contact me at any time.

Kind Regards,

James Tan
Procurement
CALTEX AUSTRALIA PETROLEUM PTY LTD

---

Hi Lisa,

I have contacted them, all sorted pheww ''

Thanks a lot for your help and awesome communication we need more people like you to help their customers follow up the product rather than just leaving them after the sale. Customer service AAA+

Thanks
Best regards
Matt Liang
I love pho express, Melbour

---

Thank you so much for all your patience and time with us Neil and Scott

You are really a wonderful team to work with

Kind Regards
Betty
Betty Dyas ' Customer Relations Director
National Bowling & Recreation Ce

---

Hi Scott,

Thank you very much for the amazing service! I am very impressed and grateful.

The refrigerator has been delivered and is awaiting installation.

Kind regards,
Steve
National ICT Australia

---

Hi Neil,

Thank you very much for your help. The Display Cabinets arrived today around midday.

Thank you very much again,

Kind regards,

Royce
Chris's Patisserie & Bakery

---

Good morning Lisa,

Thankyou dearly for your super and efficient service.

Order has now been received.

Many thanks
Nicole Nehme
Coffee Hub

---

Hey Neil,

I would like to thank you for your time this morning, I thoroughly enjoyed our conversation and hope that we may do some
business soon.
Just to re affirm, I have a rough plan and layout, require services for the detailed design, draft in compliance to council DA.
I would be interested to here any recommendations and ideas from your self if we were to proceed, i hope to here from Doug soon
with availability and pricing.
Kind Regards
Shane

---

Thank you so much Samantha I really appreciate what you have done & the customer service has been exceptional

Maureen
Donor Centre Manager Parramatta
Australian Red Cross Blood Service

I was assisted by Samantha in purchasing a two door pizza prep fridge. She went out of her way to help me on very short notice.
She was awesome. Thankyou
Regards
Rochelle
Rock'N Refreshments

---

From: Kristin Rose - Eagle Petroleum
To: Lisa
Subject: Customer Survey
Did the product achieve what you wanted?
Yes
Please Rate your Product
5 Star
Please Rate our Customer Service
5 Star
Do you have any comments?
Lisa, thank you so much for your assistance, your customer service is awesome '
Regards
Kristin
Eagle Petr

---

From: Sunhaven Hostel
To: Samantha
Subject: Dishwasher Quote
Hi Lisa, you have worked miracles....our little aged care facility thanks you all so much...yes, will keep your details on file and will chat to you the next time we need gear...take care now.

Roberta
Sunhaven Hostel.

---

From: School of Medicine, Sydney
To: Lisa
Subject: University of Notre Dame
Hi Lisa,

Just a quick email to let you know that our coffee percolator arrived this afternoon ' thank you so much for your fantastic customer service and the speedy delivery, it's very much appreciated! '

Kind regards,
Sara
School of Medicine, Sydney
The University of No

---

From: Deena McGregor
To: Samantha
Subject: Robot Coupe CL50 & Accessories
Hi Samantha,

Thank you so much for your help Samantha, have delivered to client today and she cannot wait to use it. She thinks all of her Christmas's have come at once.

Kind Regards
Deena McGregor
Pathway Coach - Develo

---

From: Ryan O'Neill
To: Scott
Subject: Stay Grounded, Collaroy Beach
Hey Scott,

Thanks for organising the sink, please thank Neil for me too, appreciate him popping in today. You guys always deliver!!

Cheers,
Ryan

---

From: Eliza Buckland
To: Lisa
Subject: Lachlan Shire Council
Lisa

You are a delight! Tell all involved they are amazing and thank you!!!

Eliza Buckland |Environment & Planning
Lachlan Shire Council

---

From: Malcolm Carlsen
To: Scott
Subject: Glenore Grove Store
Hi Scott,

I'd like to make yet another purchase from you. This time a Roband R10 rotisserie, delivered to us. Can you please send a quote with you best price.
You've always been competitive so we keep coming back.
Thanks kindly, Malcolm
Glenore Grove Store

---

From: David O'Brien
To: Lisa
Subject: Food Rascal
Hi

Oven worked really well, thanks.

Thanks for the discount too'

Arrived on-time too'

Good performance all round!

David O'Brien

---

From: O'Halloran, Catherine
To: Scott
Subject: Fridges installed at Australia Post Alexandria
Hi Scott,

Thank you for the high quality service and timely delivery of the new fridges.

The staff think they are great and they are getting a lot of use.

Is there any way to adjust the temperature in these fridges?

Regards
Catherine
Alexandria Business Hub

---

From: Sue Healey
To: Mel
Subject: Follow up on quote for Coffee Grinders
Thank you for your contributed service second to none ....

I have actually acquired a coffee grinder, which was a demo model & closer to me here, so that's quicker for delivery.

I look forward to dealing with you again, as said prior, your service & communication is second to none.

Kind regards
Sue Healey

---

From: John Reardon
To: Neil
Subject: Sydney Heritage Fleet
Hi Neil

I picked up the pieces on Monday. We fitted the first set to a sliding window on Tuesday and they work well. Thanks for all the help.

Cheers
John
Sydney Heritage Fleet

---

From: Royal Copenhagen
To: Neil
Subject: Royal Copenhagen
Thankyou Neil, the service is appreciated.

Regards
Mel Steers
Managing Director

---

From: Canteen
To: Lisa
Subject: Orange Grove PS Canteen
Hi Lisa,

We have our new equipment (display fridge and sandwich toaster) - and it is fantastic! Thanks so much for the great price, and your delivery
men were really helpful too.
This new equipment has made a real difference to our school canteen!

cheers,
Meredyth
Orange Grove Public School, Canteen

---

From: Tammy Klep
To: Melissa
Subject: Boema Coffee Machine
Good Morning Mel

That is great news. I appreciate your understanding with this matter. I will continue to purchase catering equipment from your company in the
future and will offer nothing but praise.
We will return the machine tomorrow morning.

Thanks again for your prompt attention and resolution with this matter.

Kind Regards
Tammy Klep
Mobile Espresso Cafe

---

From: Mary Beecham
To: Lisa
Subject: Re: Ice Maker
Thanks Lisa - once again - great service from both your companies.
Well done.
Kind regards
Mary Beecham

---

From: Nik @ Crepe Cart
To: Samantha
Subject: Re: Thank you from Nik @ Crepe Cart
Legend; thanks Samantha!

Kind Regards
Nik Maricic
Managing Director
Crepe Cart Best Crepe
www.crepecart.net.au

---

From: Lisa Cianfaglione - CHE Proximity
To: Neil Willis
Subject: Customer Survey
Summary of web form submission:

3. Please Rate your Product

4 Star

3. Please Rate our Customer Service

5 Star

8. Do you have any comments?

Great Customer Service!

Regards
Lisa

---

From: Afro Feast
To: Lisa
Subject: Re: Afro Feast
Thanks very much Lisa for your timely responses. I have enjoyed doing business with you and hope that the equipment will be ready
by the due date for me to pick up.
Kind regards,
Dennis
Afro Feast

---

From: Harrys Cafe Newtown
To: Scott
Subject: Re: SCK Quote - Kitchen Equipment
Hi Scott,

I was just about to email you!

Yes, everything has been delivered which is great, thank you so much for all your help with this as I know we were quite a painful customer!

No problem regarding the potato oven, just keep me posted!

Nearer to opening we will be having a launch 'party' for suppliers so, if you are in the Sydney area and free, we would love you to come along :-) we'll be in touch soon!

Many Thanks,
Marianne
Harrys Cafe Newtown

---

From: Raymond Grills
To: Melissa
Subject: Re: amazing customer service
Just wanted to say that Mel has been fantastic and so helpful over the last few weeks. Most businesses only receive emails with complaints
and I feel its super important to let management know about amazing staff as they are gold to the business. I will definitely be going through
Sydney Commercial Kitchens again because of the service given to me by Mel.(Thanks Mel)
Kind Regards
Raymond Grills
Marketing and Sales Manager
Fit and Fresh Australia

---

From: Keith Simpson
To: Neil
Subject: Re: Thank you from Carrington Care
Hi Neil and team

Just a note to let you know I am leaving Carrington at the end of August.

I want to take this opportunity to sincerely thank you for your great service delivery, backup, support and friendship during the many
years we have done business together.
It's been a pleasure doing business with you and I sincerely hope that Carrington will retain this very productive relationship.
I see no reason why that should change.
I have truly appreciated your professionalism, expertise, and the assistance that has been offered to me by you and your team during that time.
Nothing has been too much trouble for any of your staff and I have truly valued that approach from you and the team.
A special big thank you to Scott, and especially Lisa, Samantha, Melissa, and I apologise to anyone I have missed . Without exception I have
had great service from all staff.
Regards,
Keipson
Support Services Manager
Carrington Living Care Communities

---

From: Alex
To: Lisa
Subject: Re: Ceto Restaurant & Bar
Hi Lisa

Thanks very much, I must say I am very impressed with how SCK has handled everything and how professional and quick the service is,
although we have numerous other options for equipment more conveniently located to us down here, I will be definately be continuing to
use SCK for future purchases!
Cheers,
Alex Dawkins
Ceto Restaurant & Bar

---

From: Craig Tomlinson
To: Kylie
Subject: Re: Delivery to Brisbane
Hi Kylie,

We purchased a Polar countertop display this week and are extremely happy with the service. I placed the order with you guys around 10am
on Wednesday morning and some 26 hours later it was in my shop in Brisbane.
We'll get a quote on a couple of fridges in around 4 weeks time.

Thanks again,
Craig Tomlinson

---

From: Ovens Valley Motor Inn
To: Scott
Subject: Re: Tax Invoice - Turbofan Convection Oven
Hi Scott

Thanks for the speedy purchase, you have been awesome to deal with and anything I need in future I will definitely be in contact,
I wish other companies were this easy to deal with.
Thanks again.
Simeon.
Shannon and Simeon Crawley
Proprietors
Ovens Valley Motor Inn

---

From: Randwick Literary Institute
To: Kylie
Subject: Feedback
Dear Kylie,

Thank you so much: Our water urn has just now been delivered and The RLI is now set for our Centenary Celebrations.

I really appreciate your remarkable service and I'll be sure to recommend you to everyone.

Very kindly,

Marian
RLI Manager

---

From: Hollywood Bathrooms & Kitchens
To: Kylie
Subject: RE: Order -St Ives Gun Club
Thanks Kylie, you're a gem.

If we get any more commerical kitchens, I'll be coming too you, your an asset!

---

From: Top of the Range Roadhouse
To: Lisa
Subject: RE: Top of the Range Roadhouse Invoice
Thanks Lisa, it is a pleasure to deal with your company.

Regards
Katrina

---

From: Andrea Meale
To: Neil Willis
Subject: Customer Survey
Summary of web form submission:

3. Please Rate our Customer Service

5 Star

8. Do you have any comments?

Quick easy transaction with good info online :)

Regards
Andrea

---

From: George Tsingos
To: Lisa
Subject: Georg Tsingos Inv 10675 - Paid
Hi Lisa,

Thx so much for the speedy delivery, the goods arrived today, so well done.

Regards
George

---

From: Yelena Smetannikov
To: Neil Willis
Subject: Customer Survey
Summary of web form submission:

3. Please Rate our Customer Service

5 Star

8. Do you have any comments?

Great service, Melissa is incredibly friendly and pleasant, and helpful. You guys are one in a million, you care about your customers.

Regards
Yelena

---

From: Shane West
To: Samantha
Subject: RE: invoice for Blixer 3
Hi Samantha,

Thankyou for your efforts helping us with our issues. Both the Hallde and Robot coupe reps have called and are visiting us shortly. Many thanks for organising that as our QA Dept and Laboratory will gain invaluable knowledge on these two occasions. Our payment has been processed in the office and the funds transfer is in progress please keep an eye out for it so our unit can be sent!! Finally Sam again Thankyou it was a pleasure dealing both with yourself and Sydney Commercial Kitchens.

Regards
Shane-Anthony West
Primo Quality Meats
Scone NSW 2337

---

From: Gregory Llewellyn - Hartsyard
To: Samantha
Subject: Thanks
Thank you so much for your help

Not so many people would make such an effort so cheers

Regards
Gregory

---

From: Rob Sawkins
To: Samantha
Subject: FW: Order for Jamossa - Rob Sawkins
Yay, love your work.

How are we going with getting the deliveries on the specific days? I'm still planning to be home tomorrow to take deliveries of some stuff.

Rob

---

From: Georgina Vincent
To: Lisa
Subject: Fresh Made
Thanks so much Lisa for your very prompt and courteous service. You are a pleasure to deal with.

Looking forward to receiving my new oven later in the week.

Kind regards
Georgina Vincent

---

From: Natalie Moffat
To: Lisa
Subject: La Cour Patisserie Inv 8828
Hi Lisa,

My new scale just arrived, thank you so much for being so speedy!

Thanks, Natalie
La Cour Patisserie

---

From: Andrew Heald
To: Samantha
Subject: Delivery of the UBC1800 - Quote SG3260
Hi Samantha,

Cheers for the below info. I will go past on Monday & see what they have

It has been a pleasure dealing with you. If I know anyone else who is ever looking for commercial kitchen stuff I will refer them to you guys

Andrew
DocBones Pty Ltd

---

From: Emma Martin
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:

4. We work hard to build great relationships with our customers. Based on your experience, would you buy from us again?

Yes

8. Do you have any comments?

Samantha was very helpful to us and a great asset to your company. Thank you.

Regards
Emma

---

From: Luke Ham
To: Neil Willis
Subject: Hazelbrook RFS
Hi Lisa,

Just letting you know the fridge was delivered yesterday. Thank you for all your help with the purchase and quotes.

If you have any stickers that have the business name on them please feel free to post them to me at the Council and I will put them on the
fridge as I would be more than happy to help promote Sydney Commercial Kitchens.
Once again thank you for all your help.

Luke Ham
Deputy Captain
Hazelbrook Rural Fire Service

---

From: Peter Ord
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:

8. Do you have any comments?

I rang with an issue about a past order for parts made through Scott. I spoke to Lisa & she was a wealth of knowledge.
She has sorted out my issues & been a great help. Her very pleasant manner & energetic attitude must make her a fantastic
asset to your business. We will be doing further orders though your company & I have already passed details onto our other plants.
Regards
Peter

---

From: K B Gunawardena
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:

8. Do you have any comments?

I received the goods fast. Excellent service and fantastic and friendly communication. Your shopping cart does not have a shipping
calculator, this can mislead your customers. I wish you have a paypal account as well.
Regards KB

---

From: Mark Evans
To: Neil Willis
Subject: Targeted Website Marketing Strategies eBook
Hello Neil,

First and foremost - congratulations on your son! That is wonderful news!

And, thank you for the PDF ' I'm in the process of launching my own online support program for the Childcare Industry
and wanted to use your information as a guide. (It's contains solid, no nonsense strategies.)
I must say I'm envious! To have created a business like you have and provided yourself the opportunity not to be tied down
to a location is exciting. I hope to be in the same position by Oct 4, 2012 ' 'that's the day I turn 50'.
Our plan is to live in Canada for a year then France'costs nothing to dream!
Thanks again, keep well and a further congrats for the Telstra Business Awards.

Reg

---

From: Brent Geeves
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:

Sam was wonderful on how she helped us out and promised delivery and the items arrived as we discussed, so it is nice
to deal with a company that does fulfill what they have promised.
Regards Brent

---

From: Terry Howells
To: Neil Willis
Subject: Workflow Notification - Survey
Summary of web form submission:

You guys are very easy to deal with, but for some reason when I am after equipment you are not the first one I look at.
Maybe a mail out occasionally or something to keep in front of the computer, eg mouse mat so that you are the first web site to check out.
The website seems to have everything I look for.
Regards Terry

---

From: Telstra Awards
To: Neil Willis
Subject: 2010 Telstra Business Awards- Messages of Support - Sydney Commercial Kitchens
Dear Neil

Share your Success

Dear Neil

Congratulations again on your fantastic achievement in the 2010 Telstra Business Awards.

Please find below the wonderful messages as sent by your supporters.

Congratulations. A business that operates profitably during a difficult period with or without its' owner and from great distance.
A testimony to Neil and team.
Lawrie Fanshaw

---

Fantastic news Neil. Keep up the good work. Congratulations and good luck.
Athena Fraser, Perth

---

Well done Sydney Commercial Kitchens , a great moment for a great business.
Nils Vesk - Director - Innovation Blueprint

---

Yay! You legend Neil. Congrat's!
David Moore

---

CONGRATULATIONS ON REACHING THE FINALS!! WE WILL KEEP CHEERING AND SUPPORTING YOUR GOAL!! BEST WISHES FOR A BETTER RESULT THAN THE SOCCEROO'S!!!
SCOTSICE AUSTRALIA

---

Good luck & have fun Sydney Commercial Kitchens! Hope you come home with another trophy!
Brendan Byrne

---

All the members of Northern Beaches Business Swap applaud Neil Willis and his trusted team at Sydney Commercial Kitchens for their high achievements
in business and social awareness.
Denise Tomlinson, President, Northern Beaches Business Swap

---

To Neil , Linda , Scott, Samantha, & Lisa. Your efforts and success I am sure will reward you this prestigeous award. From the staff at
Angelo Po & SAGI Aust..
Glenn Robertson.

---

We hope you enjoyed the celebrations and wish to welcome you to the Telstra Business Awards Alumni.

Yours sincerely

Marnie McKew
General Manager
Telstra Business Awards

---

From: Martina Loudon
To: Neil Willis
Subject: Adels Grove Slicer
ATTENTION SAMANTHA

Just wanted to let you know that our slicer has finally arrived in Mount Isa. .....

Thanks and Regards
Martina
Airside Logistics

---

From: Belinda Sullivan
To: Neil Willis
Subject: Quotation For Coolroom & Blast Chiller
Thank you Neil that is great news!

I shall contact Scott to sort payment.

I appreciate you working with me to finalize the issue.

Kind Regards,
Belinda Sullivan
Managing Director
Flavours Catering + Events

---

From: TME - Rod Glaskin
To: Neil Willis
Subject: A Special Thank You
Hi guys

being my last day , just a quick note to say a special thank you for all your support of TME. Warren will be sure to look after you from this point.
Am bound to run into you at trade shows etc but meanwhile thank you again for your past support.
Now I'm off to get some sun!

Kind Regards,
Rod Glaskin
Refrigeration Manager
TME Refriger

---

From: Valerie Khoo
To: Neil Willis
Subject: Re: Telstra Awards - Congratulations
Hi there Neil

Thank you for your kind note. I really appreciate it.

I was just so honoured to be in the company of Sydney Commercial Kitchens. I remember when I first heard about your successes at the
Dee Why Swap meeting - you mentioned that you had a record month. I can't remember the figure but I remember leaving there thinking WOW,
that's amazing. And the fact that you can do it as a micro-business is inspirational.
To be honest, I would love to be in your position one day. I still have many systems to set up but I hope to live ... well, maybe
not in Santa Monica ... but wherever I can take my 2 cats and 1 dog - as long as I have internet access.
Thanks again for your good wishes. They mean more to me than you probably know. Let's stay in touch.

Best,
Valerie
Enterprise columnist | smh.com.au | theage.com.au | brisbanetimes.com.au | watoday.com.au
Editor | Latte magazine
Director | Sydney Writers' Centre
Winner Telstra Business Awards NSW for Micro Business in 2010

---

From: Anna Crott
To: samantha
Subject: RE: Quote SG2325 Skope Freezer
Hi Andrew,

Further to our telephone conversation, below is the quote I discussed.

Samantha is delightful to deal with so if you require any further information just give her a call.

Please don't hesitate to call me if I can be of any further assistance.

Kind Regards
Anna

---

From: Wendl
To: Neil Willis
Subject: RE: 'Starting a New Restaurant' Email Series
Thank you very much for all the information Neil. Your help is greatly appreciated.

Best regards
Robert Wendl

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From: Scott Chamley
To: info@sck
Subject: RE: Customer Survey
Hi

Everything was very easy and I'm quite satisfied. I haven't had a high volume of items to order however.
Will deal with your company for our future needs though.
Scott

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From: Catherine Quinn
To: Samantha
Subject: RE: Dropped Refrigerator
Hi Samantha

Lovely to actually meet you today, it's great to finally be able to put a face to the name/voice!

That's great news about the replacement fridge ' my last day will most likely be Friday 18 December, however someone
will be in the office over the entire Christmas period (we have staff out from Beijing who don't celebrate xmas).
Thank you so much in resolving this situation, it's always a pleasure working with you and we look forward to continuing to do so in 2010.

Have a lovely weekend!

Catherine Quinn | Executive Assistant to Michael Iva

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From: Mark Hubbard
To: Lisa
Subject: RE: Mark Hubard Inv

    Sincere thanks Lisa 

    I look forward to receiving the fridge and doing business with you again in the future. 

    Cheers 
    Mark

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From: Sam Lenzo
To: Lisa
Subject: RE: KPD Pty Ltd Inv 6096

    Thanks Lisa you're a star!!!! 

    SAM LENZO 
    KPD PTY LI

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From: Phil Smart
To: Lisa
Subject: Re: Phil Smart Inv 5929

    Thanks Lisa. The grill arrived promptly which was great, very happy with your service. 

    Best regards 

    Phil

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From: Steven Pricter
To: Samantha
Subject: A Big Thankyou

    Samantha 

         for your assistance today. 

    You are a credit to Sydney Commercial Kitchens 

    Regards 

    Steven Pricter
    PANDORA Jewelry

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From: Dan Harris
To: Samantha
Subject: Re: Invoice Hallde Food Processor

    Hi Sam 

    Thank you again for the prompt service and competetive price, I will have no hesitation in recommending your business to friends and
    associates and look forward to dealing with you again. 

    Regards 

    Dan Harris

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From: strawberryfaircafe
To: Lisa
Subject: Strawberry Fair Cafe Inv
Hi Lisa

The Roband grill arrived at 12 pm today. A big thankyou for your prompt service and quick delivery time. I will be happy to do business with you
in the future.
With Thanks
Nigel :-)

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From: Harald Svensen
To: Scott
Subject: Tax Invoice & Credit Card Transaction

    Gidday Scott. 

    Scott Just wanted to say thanks for an excellent job with the milkshake maker ! 

    It has already arrived in Yamba ! Oustanding Service !!! 

    Brgds

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From: Martin Ross
To: Scott
Subject: RE: BBQ Has Arrived

    Gidday Scott. 

    Just writing to let you know that after the wild weather of last week we've had a chance to give the Euro Grand 4 burner a solid workout.
    We fed about 40 people with it on Sunday, and have been using it constantly since. We are very impressed, as was everyone at the gathering.
    It was all so easy arranging the purchase and delivery with you guys, so thanks again. 

    Merry Christmas and a happy new year to yourself and the team. 

    Martin Ross

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From: Trevor Oldfield
To: Scott
Subject: RE: Hi Trevor BBQ

    Scott, thanks so much I have received the BBQ in good order and I am a very happy customer. 

    Cheers 
    Trevor Oldfield 
    President 
    Wentworthville Leagues Club

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From: Mark Whittaker
To: Lisa
Subject: RE: Bonn Microwave CM1900T - Curtin Uni of Tech

    Hi Lisa, 

    Thanks for the info; look forward to receiving them. 

    FYI ' you people were not the cheapest quote, but by far the most professional. 

    Will let you know when we receive. 

    Regards, 
    Mark 

    Mark Whittaker | Technical Officer ' Faculty of Engineering | Curtin University of

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From: Ted's Diner
To: info@sck
Subject: Purchase of Pizza oven

    Dear Neil, 

    I just wanted to let you know, i have worked in the catering and hospitality industry for 24 years and opened my own business 9 months ago. 

    It has taken many dollars and many hours to establish this business and to open my 1950's diner. 

    I recently sent an inquiry to you via the internet on a Sunday, which was responded to the next morning. Since then I have spoken to Samantha from your company and she has not only organised all documentation and requested the equipment to be dispatched in under 5 days, she has also offered some amazing suggestions, support and given directions to other companies that can fulfill my business needs that your company can not. 

    I only wish I had of known of your company earlier, as my business would of been where it is today alot sooner. Many thanks to you for providing a helpful, well run company that services the hospitality industry so effectively and hassle free. And as for Samantha, she is an absolute pleasure to deal with, knowledgable and a definite asset to your company. Again, many thanks. 

    Deb Hynes 
    Teds Takeaway & Diner

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From: Donna Russo - Goji Australia
To: scott
Subject: Re: Tax Invoice & Credit Card Transaction

    Hi Scott, 

    Thank you again for your exceptional service and patience finding me... my most suitable blender. 

    Wishing you well with your future. 

    Warmest regards, 
    Donna 

    Donna Russo | Goji Australia | www.gojiaustralia.com.au 
    PO Box 3968, Robina TC, Qld 4230, Australia

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From: henry
To: scott
Subject: Re: Tax Invoice

    Hi Scott, 

    I have today received my jug, no problems. 

    I cannot believe how great your service was, you are to be congratulated on the way you run your business. Other businesses need to take a leaf out of your book. 

    Once again great service I will recommend your company. 

    Thanks. 
    Kerry

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From: Joel Aurisch
To: accounts
Subject: RE: Con note

    thank you, the goods arrived at lunchtime. 

    great service, cheers. joel

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From: Amanda and Richard King
To: scott
Subject: RE: Tax Invoice & Credit Card Transaction

    Hi Scott, 

    Thanks for your help last time with our blender enclosures, the prompt service that you provided was excellent and greatly appreciated. 

    We would like to purchase a spare countertop blender for the store VITAMIX BLENDER DRINK MACHINE VM10011 and last time I spoke to you, you mentioned that you could do a better price for us than what is on the website. 

    Just wondering if you could email through a cost to us as we are keen to get one ASAP. 

    Thanks Scott 

    Kind regards 

    Richard & Amanda King | franchisees 
    Boost Juice Galleria

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To: info@sck
Subject: Excellent customer service

    Dear Neil, 

    I recently purchased a Bromic display fridge for my service customer waiting lounge and I would like to say it was the best experience I have ever had.

    From the time I made my first enquiry on the internet to the fridge arriving at my dealership I have been followed up and made feel like I am the only customer your company is dealing with. (I am on the other side of Australia) 

    Then to top it off I received a thank you card!!! 

    My company is selling $70000.00 motor cars and the customers are not receiving the kind of service that I have received from yours only spending $1700.00. 

    I told your story last night in a sales meeting and there where a few heads hung low'' 

    So keep up the excellent culture of your business and continue to grow!!!! 

    PS you where not the cheapest price. 

    Greg Dean 
    General Sales Manager 
    City

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To: scott
Subject: FW: Thank You

    Hi Scott, 

    As you know, I've received my 'Smoother on counter' blender on Monday. I've made a few different smoothies already ' with hard veggies like carrot and beetroot and ice ' and the blender has worked well. Now, I only need to work on the taste... *smile*. 

    So I just wanted to say thanks ' for all of your help and great customer servic

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To: samantha
Subject: Thankyou

    Dear Samantha, 

    I just wanted to thank you and Neil for all your help in sourcing our kitchen equipment. The equipment arrived promptly and in good order. The kitchen looks great. 

    Best of luck in the future, 

    David Mortimer 
    Catering General Manager 
    Vanilla Blue Catering Pty Ltd

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To: info@sck
Subject: THANK YOU

    Hi Neil 

    We have received our fridge. 

    I just wanted to say Thank You for your care in ordering and delivery.

    It is just what we wanted ' the green frosted doors look great and the top bench is just the right height. 

    The delivery guys were just the BEST, as it wasn't real easy to maneuver such a heavy object into position,	but they were very careful with everything. 

    Could you give me a phone number for a service man in our area (goldcoast) QLD?

    Thanks again 

    Fran Blazely 
    (Runaway

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To: info@sck
Subject: Customer feedback for Neil Willis

    Dear Neil, 

    I wanted to send you a quick note to congratulate you. My first experience dealing with your company happened on Tuesday before Easter. Our combi oven had failed, and the repairman said "unrepairable", at which time we began the search for a new one. I am the Director of a Bible School in Moss Vale, and although our students were on break, we had a group arriving on Tuesday this week....we had to have an oven very quickly! 

    I got on the web and found a number of places who began the search for me, your staff member Samantha was the employee who assisted me. The following day, Wednesday the 4th April, Samantha was working very diligently and was able to locate an oven that was of greater quality than we had thought we could afford, and had worked out a price that we could afford. She organised for me to be able to see the oven and assisted in facilitating the ovens installation the following day, Thursday 5th. 

    Samantha's attention to detail was superb, and her knowledge of the product and salesmanship was excellent. Other companies were very good in getting back to me, but Samantha was ahead of all of them. 

    This is the first time I have written to an employer in this manner, and it is a reflection of my gratitude to your company, but in particular to Samantha. Without her attention to detail and perseverance, we would not have had our problem solved in as timely a manner. Our guests were able to be catered for without the slightest hint of a problem, whereas we were very close to having to cancel their booking, had we not had an oven for them to use! 

    Thanks again, 

    David Sharman 
    National Director 
    Capernwray Torchbearers Australia Ltd

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To: info@sck
Subject: recent order via Samantha Gale

    To: Neil Willis 

    I understand you are Samantha's boss and when I told her that I was grateful for the way in which she had handled my enquiry, and thought she was an asset to your company, she said 'I wish you would tell my boss', so I am. 

    She really was very helpful in describing choices, checking availability and confirming back to me delivery arrangements. 

    It is nice to be able to write a 'well done' note instead of normal complaints. 

    Best regards and well

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To: Sydney Commercial Kitchens
Subject: Re: SCK Invoice

    Hi Gavin 

    Thankyou so much for your prompt delivery. 

    It arrived today! I received a call this morning from the transport company to advise that it was here and to get further delivery instructions. I almost fell off my chair, as did the delivery company. 

    That is amazing and an absolute pleasure to do business with you. I will be sure to pass this high level of service to others.... 

    Regards 
    Pauline 
    Shop 30, Oasis Shopping Centre 
    Palmerston Northern Territory

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LIQUID replenish your soul

Dear Neil

I would first of all like to congratulate you on the wonderful business you are running. Being in the process of setting up my first business, I thoroughly researched all the different catering equipment suppliers out there before finally settling on Sydney Commercial Kitchens. My initial criteria for going with your company was that it comparably had the lowest prices but once I had made my first purchase, it was the first-class service I received that ensured I became a loyal customer.

Over the last few months dealing with Sydney Commercial Kitchens, you have consitently gone out of your way to ensure I am 100% satisfied with all my purchases and your efficiency and professionalism are second to none. I have no qualms about recommending your business to anyone looking to purchase commercial equipment and look forward to dealing with you further in the future.

Kind regards,

Andy Lucas
Director
Innovus - trading as Liquid replenish your soul.

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Beaches Restaurant, Bondi Beach

Dear Neil

In the three years since we have opened our restaurant we have found Neil's knowledge and experience to be very helpful. Like the advice he gives, his electronic book is well written, easy to read, and provides useful information on how to improve your performance and get the best out of your restaurant. Thank you Neil!

Kind regards,

Michael Atlas
Owner
Beaches Restaurant, Bondi Beach.

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Yeeehaaaa!! Mel, you are a legend. All looks spot on.
All looks perfect thanks for all your hard work.
Next question when can we have it all delivered as running out of time!!!
Cheers
Bev ��Totally Focu

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