Frequently Asked Questions

Stock Availability is intended as a guide only as stock volumes can fluctuate. If an item is in stock, delivery should occur within 3-4 working Days, once your payment has been received.

Most of the products listed for sale on our website would be considered stock items by our suppliers however stock levels do fluctuate. As part of our quoting procedure SCK will always advise you as to availability.

Damaged Goods - If an appliance is received and is faulty in any way, other than from transport damage, you should notify Sydney Commercial Kitchens immediately by phone or email advising your contact name, address, phone and fax numbers, our invoice number and details of the fault.

Check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit.

Warranty - All equipment sold by Sydney Commercial Kitchens is supported by the manufacturer's warranty period and any terms and conditions that may apply under said warranty. The Commercial Warranty period is advertised on our website. Equipment supplied is chosen for its ability to perform for you. We source the best products for the job from all the brands and types available to ensure your profitability.

There are two types of standard warranty normally available for commercial use:

1) On site warranty - applicable to items weighing over 40 kilograms
2) Return to manufacturer warranty - applicable to most smaller bench top equipment. Transport costs and arrangements associated with back to manufacturer warranties are the sole responsibility of the purchaser.

As the customer who is requiring the products, it remains your responsibility to ensure that all items are correct and that the information supplied is also correct.

With over 3000 items displayed on our website, sometimes the information as listed is incorrect or not up to date and while we always try to display the correct product information, mistakes can be made.

Most products on the Sydney Commercial Kitchens website have brochures available. These brochures can be found by clicking on the thumbnail image which will take you to the individual product page. The link for any brochures is found on the right hand column under the pricing information.

Generally yes, we do try to keep all information displayed for every product current.

However with over 4000 individual products listed this is sometimes not possible.

Especially when the changes are small and our suppliers don't always advise us of these changes.

We also display product brochures for each product.

It is the buyers responsibility to check any item that they are interested in buying to ascertain if the product information is correct.

All goods remain the property of Sydney Commercial Kitchens until they are paid for in full.

You can build your quote online, using the shopping cart.

1. Select (click) type of equipment required from the left hand column on any page (example: Dishwashers)
2. Select the model you wish to get the quote for and click the button. If you would like a quote for any other equipment then simply return to the shop or home page and start again.
3. Select the type and quantity of machines you would like the quote for by typing the number in the special quantity box If you have clicked the button then once you have finished selecting all your equipment click on the ‘Shopping Cart’link at the top right of the page.
4. Select the shipping option from the drop down box. If you are in Sydney then there is only one option per product and it starts with an 'S'. Choose Shipping Option S140 $154.00 with an image grab example of the shipping option If you are outside Sydney then leave this field blank and when we receive your quote application we will add the delivery costs for you when we send the quote to you. Then after checking to make sure everything is correct click Get Quote.
5. You can also view your quote at anytime from anywhere in the site by clicking the ‘Shopping Cart’ link at the top of every page.
6. Complete all your personal details, email, business name and delivery address information.
7. When you are ready to send your quote to us, click 'Submit'. We will confirm everything, including delivery costs and stock availability by return email.

There are now five ways to place orders at Sydney Commercial Kitchens:

1. Place your order online
2. Phone our customer service desk at 1300 881119 or 02 9972 0075
3. Rent your equipment for total purchases over $2,000.00 Click here to read more: Rent this equipment
4. You can print out a Blank Order Form from the website, complete the details, then
   a) Fax the order to [02] 9984 1958 with your credit card details, or, a copy of your direct bank deposit to our account. (Our Bank details are available if you ring us)
   b) Mail the order complete with your company cheque to our Sales Department.
   
    If you're not sure how to get started, or if you just want an overview of how shopping on our site works, follow the simple steps outlined below. You'll be shopping online in no time! The entire transaction system is protected by SSL (secure socket layering) encryption provided by ABA. All sensitive data that passes between the Shopping Cart system and our customers' browsers is secure.
   
   The only party who sees a consumer's credit card is the bank, not the merchant and not the service provider. (Note that the merchant only needs to know that the transaction has been authorized, it doesn't need to know credit card numbers.)
   
   SecurEpayment ensures that this confidential information remains encrypted all the way to the banking network.
   
   To enforce this unique security system, SecurEpayment employs internationally recognized encryption algorithms such as RSA, RC4 and MD5.
   
   In its current state, SecurEpayment accepts variable length RSA keys and uses 128-bit RC4 keys.

1. Just select (click) ‘Shop’ or use the ‘Search Bar’ to look for a particular category or item.
2. Select (click) type of equipment required (example: Dishwashers)
3. You will see a range of products listed under your chosen category. When you have found the item you are looking for, select the quantity of machines you wish to purchase by typing the number in the special quantity box.
4. Select the model you wish to buy and click the Add to Cart  button if you wish to buy any other equipment or the Buy Now button if you are just purchasing the one piece of equipment.
   If you have clicked the Add to Cart button then once you have finished selecting all your equipment click on the View Cart link at the top right of the page. You are now on the same page as when you have clicked the  Buy Now button.
5. Select the shipping option from the drop down box. There is only one option per product and it starts with an 'S'. For example Choose Shipping Option Then after checking to make sure everything is correct click Check Out.
6. You can also view your order at any time from anywhere in the site by clicking ‘View Cart’.
7. Complete all your personal details, business name, delivery address information and credit card details.
8. You can exit the checkout at any point during secure order processing. You can check your shipping and billing charges without any commitment to purchase. Your order will not be placed until you have entered your credit card details and you have clicked on the 'Submit' button.
9. When you are ready to send your order, click 'Submit'.

[1] Terms of Delivery: I, the customer, am to pay for my own electrical and plumbing connections and the cost of any necessary alterations to my premises. Sydney Commercial Kitchens is to complete the delivery on or about the date agreed upon in the contract, but this obligation is subject to my premises being ready to receive the installation and to all delays directly arising from shipping, non-availability of ordered equipment, strikes, lockouts, accidents, fires, wars, acts of God, non-delivery of material or parts by suppliers or any other cause or reason whatsoever beyond our control. No such delay shall excuse or justify my refusal to accept delivery of the equipment.

[2] Warranties: The equipment is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our manufacturers and suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.

[3] Retention of Title: All equipment remains the property of Sydney Commercial Kitchens until such time as payment has been effected in full and all monies have been duly cleared in the relevant bank account.

Any agreement arising out of this request shall be deemed to have been entered into at the relevant place of execution and all monies payable hereunder shall be payable at the relevant office of Sydney Commercial Kitchens.

[4] Default: Should I countermand this request or neglect or refuse to accept delivery of the goods or if I fail to sign any Hire Purchase or any Agreement to which my signature is required by the terms hereof, I shall forfeit all monies already paid hereunder and pay to the Company, not as a penalty but as a genuine pre-estimate of the damages sustained by the company in the procurement of or manufacture of the goods or any part thereof at my request, such further, sum as with the monies already paid by me is equal to the Deposit Payable and a further ten [10] per centum of the total Purchase Price thereby provided.

[5] Damaged Goods - If an appliance is received and is faulty in any way, other than from transport damage, you should notify Sydney Commercial Kitchens immediately by phone or email advising your contact name, address, phone and fax numbers, our invoice number and details of the fault.

With deliveries, please check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit. It is better to refuse delivery than to sign for damaged goods. You could also ask the driver to acknowledge and sign that the delivery was received damaged.

[6] Return Policy:

Goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Sydney Commercial Kitchens.

Items purchased through SCK are subject to the following conditions if you require to return the item.
a) the item must be in its original condition, with no scratches or dents and preferably in its original packaging.
b) the item must be disconnected from all services, i.e. plumbing & electrical, prior to arranging for the item to be collected.
c) once the item has been returned to the supplier and points a) & b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

The equipment you have purchased is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.

All returned goods are subject to a minimum 25% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.

If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

SCK will always try to work with our customers to achieve the best possible result.

[7] Delivery Dates: All delivery dates as supplied on invoices are proposed only and are subject to stock availability. Undue delays are not the responsibility of Sydney Commercial Kitchens.

[8] Prices: Prices, as advertised on the website are subject to alteration without notice.

[9] Online Orders: Online orders are not confirmed until a representative of Sydney Commercial Kitchens has verbally approved with you that pricing, including delivery and the availability of the items[s] is correct. It is the responsibility of the customer to ensure that items listed for sale are correct and available prior to ordering. It is also the responsibility of the customer to ensure that the dimensions of the product are correct as listed and that the item will fit in the desired location and through all doors and access areas.

[10] Acceptance: The placement of any order with Sydney Commercial Kitchens implies acceptance of the above conditions of sale.

Yes, Sydney Commercial Kitchens was established in 1998. In April of 2000 we moved to being exclusively a web based business.

We have been the market leader for internet based businesses since 2001. Our goal remains to lead from the front.

Cancellations - orders may be cancelled on the following basis:

1) That the cancellation is received prior io commencement of manufacture for special orders.

2) If the equipment is a stock item cancellation must be received three (3) working days prior to shipping

3) A cancellation or re-stocking fee may apply, being a minimum of 25% of the purchase price.

4) SCK reserves the right to claim back any credit card fees that are applied to the transaction. For Visa & Mastercard this would amount to 1.5% of the total cost. Amex is at a higher rate of 4.5% of the transaction cost.

Return of Goods - goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with Sydney Commercial Kitchens.

Items purchased through SCK are subject to the following conditions if you require to return the item.
a) the item must be in its original condition, with no scratches or dents and preferably in its original packaging.
b) the item must be disconnected from all services, i.e. plumbing & electrical, prior to arranging for the item to be collected.
c) once the item has been returned to the supplier and points a) & b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

The equipment you have purchased is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.

All returned goods are subject to a minimum 25% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.

If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

SCK will always try to work with our customers to achieve the best possible result.

Yes, security is provided by e-Sec Payments Gateway. The Payment Gateway implements need-to-know security for credit card payments over the Internet. Need-to-know security in this case means that the only party who sees a consumer's credit card is the bank, not the merchant and not the service provider. (Note that the merchant only needs to know that the transaction has been authorised, it doesn't need to know credit card numbers.)

The Payment Gateway ensures that this confidential information remains encrypted all the way to the banking network. To enforce this unique security system, the Payment Gateway employs internationally recognised encryption algorithms such as RSA(r), RC4(r) and SHA. The security of the software is not compromised by U.S. export legislation. Key lengths are variable and can be periodically increased to keep pace with the ever-declining cost of computing power.

In its current state, the Payment Gateway accepts variable length RSA keys and uses 128-bit RC4 keys.

All deliveries are made on the following basis:

1. All deliveries are made to kerbside (or dock) of delivery Address in the metropolitan area of Sydney, only. The purchaser acknowledges that it is their responsibility to provide labour and equipment to unload and position the goods on site at the purchasers expense.
2. For deliveries outside the metropolitan areas listed, all transport is at the purchasers expense and must be organised through Sydney Commercial Kitchens prior to shipping. It is possible to organise your own shipping.
3. Transport costs, where applicable, are included in the order form.
4. Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser, it must be arranged by the purchaser either direct with the carrier or their insurance agent.
5. Purchase price does not include unpacking, placement or positioning of equipment or connection to services or removal of rubbish and packing crates.
6. Delivery costs as set out in the shopping cart are for standard deliveries within the Sydney Metro area. Non-standard deliveries may incur additional costs.

Yes, Sydney Commercial Kitchens delivers Australia wide. All our main suppliers have distribution centres in the major capital cities of Australia. They also maintain strong ties with the major transport companies so the cost of deliveries is not expensive.

Please call our sales office on 1300 881119 for a delivery quote.

Delivery times are estimates only. Please note these times can be delayed due to customs clearance and transport delays, which are out of our control. Sydney Commercial Kitchens will work with our customers to try and obtain a positive solution when a delay affects your delivery.

Yes, we regularly export items. Included are New Zealand, the Pacific Islands and parts of Asia.

Mostly you will already have an export agent here in Sydney and we will organise to send the goods to them on your behalf.

We also have some limited contacts for airfreight so we can also provide quotes.

Our CD 'How to Succeed in Restaurants and Cafe's' and the hospitality industry manuals can be sent worldwide.

Insurance - Insurance for goods in transit is not included in the purchase price. If insurance is required by the purchaser it must be arranged by the purchaser either direct with the carrier or their insurance agent.

No, Sydney Commercial Kitchens only supplies new equipment.

To obtain the parts that you require you will have to contact the supplier. Please go to Spare Parts Supplier List to find the supplier of parts for your catering equipment.

Yes, Sydney Commercial Kitchens has an arrangement with SilverChef, the largest owner of used equipment in Australia to sell their used catering equipment.

Click on this link to view their range of used equipment www.sydneycommercialkitchens.com.au/used.htm

This link actually takes you to the SilverChef website and the stock levels are in real time. If it shows as available it is available. Delivery is from Brisbane and the purchase is through their secure system.

No, Sydney Commercial Kitchens only sells new equipment. As we do not have a warehouse or showroom we would have no where to store or display your used equipment.

There are many used catering equipment showrooms around Australia that you can contact.