Terms & Conditions of Sale

[1] Terms of Delivery

I, the customer, am to pay for my own electrical and plumbing connections and the cost of any necessary alterations to my premises. Sydney Commercial Kitchens [SCK] is to complete the delivery on or about the date agreed upon in the contract, but this obligation is subject to my premises being ready to receive the installation and to all delays directly arising from shipping, non-availability of ordered equipment, strikes, lockouts, accidents, fires, wars, acts of God, non-delivery of material or parts by suppliers or any other cause or reason whatsoever beyond our control. No such delay shall excuse or justify my refusal to accept delivery of the equipment.

[2] Warranties

The equipment is covered by the manufacturers warranty and any terms and conditions that may apply under said warranty. Our manufacturers and suppliers will work hard to provide warranty service in an appropriate time frame. While some customers will request a replacement item or a full refund should there be a fault present at purchase the suppliers will invariably exercise their right to repair the item as covered under the warranty.

Warranty and service information is available here

[3] Retention of Title

All equipment remains the property of SCK until such time as payment has been affected in full and all monies have been duly cleared in the relevant bank account.

Any agreement arising out of this request shall be deemed to have been entered into at the relevant place of execution and all monies payable hereunder shall be payable at the relevant office of SCK.

[4] Default

Should I countermand this request or neglect or refuse to accept delivery of the goods or if I fail to sign any Hire Purchase or any Agreement to which my signature is required by the terms hereof, I shall forfeit all monies already paid hereunder and pay to the Company, not as a penalty but as a genuine pre-estimate of the damages sustained by the company in the procurement of or manufacture of the goods or any part thereof at my request, such further, sum as with the monies already paid by me is equal to the Deposit Payable and a further ten [10] per centum of the total Purchase Price thereby provided.

[5] Damaged Goods

If an appliance is received and is faulty in any way, other than from transport damage, you should notify SCK immediately by phone or email advising your contact name, address, phone and fax numbers, our invoice number and details of the fault.

With deliveries, please check all items before signing for them. Please do not sign for and accept deliveries if the goods are obviously damaged in transit. It is better to refuse delivery than to sign for damaged goods. You could also ask the driver to acknowledge and sign that the delivery was received damaged.

[6] Return Policy

Items purchased through SCK are subject to the following conditions if you require to return the item.

a) Goods returned for credit (other than damaged goods as listed above) will not be accepted unless prior arrangements have been made with SCK, and within 14 days of delivery of the item.

b) the item must be in its original condition, be unused and with no scratches or dents, and must be returned in its original packaging.

c) When SCK has approved the return, we will at that stage nominate the return address, which is typically back to our supplier. The cost to return the item is at the purchaser’s expense.

d) once the item has been returned to the supplier and points a) and b) above have been confirmed, then your refund will be effected to the nominated account or credited back to your credit card, minus any associated credit card fees.

All returned goods are subject to a minimum 30% restocking fee, depending on what our suppliers charge, and will only be accepted if returned in original condition, in original packaging with all original instruction booklets, warranty cards and documents.

If the returned item has been used in any way it will be deemed to be second hand and no credit will be issued.

If the item has been custom made for you then no refund will be offered unless said item has been damaged or is faulty.

SCK will always try to work with our customers to achieve the best possible result.

[7] Delivery Dates

All delivery dates as supplied on invoices are proposed only and are subject to stock availability. Undue delays are not the responsibility of SCK.

In the event that issues arise beyond our control in relation to your chosen delivery date, SCK will provide you with details of the delay as soon as reasonably practicable but will not be liable to you or any other person for such delay.

[8] Prices

Prices, as advertised on the website are subject to alteration without notice.

[9] Online Orders

Online orders are not confirmed until a representative of SCK has verbally approved with you that pricing, including delivery and the availability of the items[s] is correct. It is the responsibility of the customer to ensure that items listed for sale are correct and available prior to ordering. It is also the responsibility of the customer to ensure that the dimensions of the product are correct as listed and that the item will fit in the desired location and through all doors and access areas.

[10] Acceptance

The placement of any order with SCK implies acceptance of the above conditions of sale.

[11] Indemnity Against Debt Recovery Costs

SCK reserves the right to claim for any/all costs involved in recovery of unpaid debts.

Indemnity costs are all costs, including fees, charges, disbursements, expenses and remuneration, incurred by a party to litigation in undertaking proceedings provided they have not been unreasonably incurred or are not of an unreasonable amount.

[12] Interest on Outstanding Debt

SCK reserves the right to claim and collect interest on any unpaid invoice amount or arrears. This is as per ruling by the NSW Government Finance Department and would be calculated as per the calculator on their website at Late payment interest calculator